Shipping & Deliveries

It you make purchase over 200USD or more, we offer you free shipping to US. Otherwise the cost of the shipping is 30USD. Under normal circumstances all orders are processed and shipped within one business day from our distribution center in Borås, Sweden. Packaging and processing of the orders are done between Monday and Friday, with exception for Swedish public holidays. The shipping and delivery time are subject to payment clearance and stock availability. Please note that during our sales periods the process and delivery time can be slightly longer due to large number of ordes for us to handle. When you order from our online shop you will receive a preliminary order confirmation to your email. Once your order has been shipped, a second email with a final confirmation will be sent to you with instructions and information how to track your order and where the location of your collection point is

DELIVERY INFORMATION

World: UPS Standard 2-5 days

TAXES AND DUTIES

All orders outside the European Union is shipped on a DDU basis – Delivery Duty Unpaid, which means that the prices displayed at the checkout are excluding all taxes, duties and Swedish VAT. This means that you may be subject to VAT, import duties and/or taxes by your local customs. Unfortunately, we are not able to advise the exact amount on your order since these charges are imposed directly by your local customs and sent directly from UPS. To obtain the estimate cost of the order we therefore recommend you to contact your local UPS office.

IMPORTANT INFORMATION

Delivery times mentioned here are to be seen as guidelines and the time of the deliver may be longer. In case of any misleading information regarding the quantities in stock or due to technical issues, we reserve the right to cancel your order. Please note that we are not able to redirect orders once they have been dispatched from our warehouse. We are not able to deliver to Post Office boxes.

COMPLAINTS

We need to establish the details of the damage before we decide how to return the item. Please do not send anything back to us without our prior knowledge and confirmation. If you send back a defective product, make sure to contact us before so we can send you a pre-paid return label. It’s very important that we receive this information, as we are not always able to reimburse you for the shipping costs afterwards.

INSURANCE

Your order is insured by HOPE during shipping and until it is delivered to you. If your order is signed by a recipient other than yourself their signature is evidence of signature that verifies delivery and order fulfilment by HOPE, and at the same time releases HOPE of any responsibility.

HOPE Retail VAT: 556698-6013