Shipping and Deliveries

We offer free shipping on all orders within Sweden with a order value above 1400SEK. Under normal circumstances all orders are processed and shipped within one business day from our distribution center in Borås, Sweden.

Packaging and processing of the orders are done between Monday and Friday, with exception for Swedish public holidays. The shipping and delivery time are subject to payment clearance and stock availability.

Please note that during our sales periods the process and delivery time can be slightly longer due to large number of order to handle.

When you place an order from our online shop you will receive a preliminary order confirmation to your email. Once your order has been shipped, a second email with a final confirmation will be sent to you with instructions and information about where the location of your collection point is.

Holiday Shipping Info

The dates below tells you the last day to order to receive your online purchase before Christmas Eve.

Postnord: 20th December
Budbee Delivery: 20th December
UPS: 15th December

Extended Returns

This festive season, all online purchases completed between 30th November and 24th December can be returned until up to the 9th January.

Shipping Rates

Sweden
Free delivery on all orders over 1400 SEK. Standard delivery charge 49 SEK. Delivered to Postnord pick up point in 1-3 days.

Denmark
Free delivery on all orders over 1200 DKK. Standard delivery charge 100 DKK. Delivered by UPS Standard in 2-3 days.

Norway
Free delivery on orders over 1400 NOK. Standard delivery charge 100 NOK. Delivered by UPS Standard in 2-4 days.

USA
Free delivery on all orders over 200 USD. Standard delivery charge 10 USD. Delivered by UPS Expedited in 2-5 days.

Rest of the world
Free delivery on all orders over 160 EURO. Standard delivery charge 9,95 EURO. Delivered by UPS Standard in 2-5 days.

Important Information

Delivery times mentioned here are to be seen as guidelines and the time of the delivery may be longer. In case of any misleading information regarding the quantities in stock or due to technical issues, we reserve the right to cancel your order. Please note that we are not able to redirect orders once they have been dispatched from our warehouse. We are not able to deliver to Post Office boxes.

Complaints

We need to establish the details of the damage before we decide how to return the item. Please do not send anything back to us without our prior knowledge and confirmation. If you send back a defective product, make sure to contact us before so we can send you a pre-paid return label. It’s very important that we receive this information, as we are not always able to reimburse you for the shipping costs afterwards.

Insurance

Your order is insured by HOPE during shipping and until it is delivered to you. If your order is signed by a recipient other than yourself their signature is evidence of signature that verifies delivery and order fulfilment by HOPE, and at the same time releases HOPE of any responsibility.