If you haven’t received an order confirmation, please e-mail us at onlineinfo@hopestockholm.com, and we will help you.

We typically process and ship orders within 2–3 business days. During high-demand or sale periods, processing times may be slightly longer.  

After ordering, you'll receive an initial confirmation email, followed by a shipping notification with collection point details once dispatched.

Yes, HOPE ships worldwide. For details on delivery times and shipping costs for each country, please click here. 

Once your order has been confirmed, you will receive an email confirmation with your shipping details and a tracking number. The tracking number will be active within 24 hours.

It can take up to 24 hours for the courier to update shipping information after you receive the shipping confirmation email from us. Please check back later if the link isn’t yet active.

Yes, you can return or exchange your online order at any HOPE store at no additional cost. Find your nearest store via our store locator here.

Returns within Sweden costs 39 SEK, which will be deducted from your refund. A return form and PostNord label are included with your order.  

For all other countries, return costs are the customer's responsibility, and HOPE does not provide return labels.  

Find detailed instructions for returns by country here.

Refunds are issued once we receive and process your returned package. Returns are processed within 14 days of receipt, with bank transactions taking an additional 2-3 business days to complete.

To make a claim, please email us at onlineinfo@hopestockholm.com with a description of the issue, a photo of the item, along with your receipt and purchase date.

If a garment is sold out in your size, select “Notify me when available”, and you’ll receive an email as soon as it’s back in stock.

For HOPE, style comes before gender. Therefore, garments are labelled with both men’s and women’s sizes to encourage the community to explore the full collection. Use our size conversion chart to help you find the right size. 

Learn more about the payment options we accept here.

Enter your discount code in the designated field at checkout, just before finalizing your order.

Click on “Log in” and enter your email address. A login code will be sent to your email for secure access. 

With a HOPE account, you can: 

• Access exclusive pre-sale events and preview new collections.  
• Track orders and register returns. 
• View your order history. 
• Enjoy a faster checkout process. 
• Save items in your cart. 

All personal information you provide, such as name, address and email, is handeled securely and in compliance with EU law, as outlined in our Privacy Policy. We do not store payment information for security reasons. You may opt out of HOPE communications when creating your account.

Find your nearest HOPE store through our Store Locator.

For all contact details, click here.