If you haven’t received an order confirmation, please first check your spam or junk folder and make sure the email address provided with your order is correct.

If you still can’t find it, please contact us at onlineinfo@hopestockholm.com. We can resend a copy of your order confirmation and update the email address connected to your order if needed.

If you wish to make changes to your order, please contact us at onlineinfo@hopestockholm.com with your order number and the changes you would like to make.

If you wish to cancel your order, you can submit a cancellation request through your customer account here.

Please note that we cannot guarantee changes or cancellations once your order has been processed or shipped.

We typically process and ship orders within 2-3 business days. During high-demand or sale periods, processing times may be slightly longer.  

After ordering, you'll receive an initial confirmation email, followed by a shipping notification with collection point details once dispatched.

In rare cases, an item in your order may no longer be available due to a stock discrepancy. If this happens, the unavailable item will be removed and the remaining items in your order will be shipped as usual.

You will be refunded for the unavailable item to your original payment method.

In rare cases, a stock discrepancy may occur and an item may no longer be available when your order is being processed. If we are unable to fulfil your order, it will be cancelled and refunded to your original payment method.

Once your order has been confirmed, you will receive an email confirmation with your shipping details and a tracking number. The tracking number will be active within 24 hours.

Yes, HOPE ships worldwide. For details on delivery times and shipping costs for each country, please click here. 

If your parcel is not collected, it will automatically be returned to us.

If you would like us to send the order out again, please contact us at onlineinfo@hopestockholm.com. Otherwise, the order will be processed as a return once it reaches us.

Your Pick-Up in Store order will be held for approximately two weeks.

If you are unable to collect your order within this time, please contact us at onlineinfo@hopestockholm.com and we’ll be happy to extend the collection period.

Find detailed return instructions for your country on our Returns & Exchanges page here.

Yes, you can return or exchange your online order at any HOPE store at no additional cost. Find your nearest store via our store locator here.

If you wish to exchange an item, please return the original item and place a new order for the preferred size or style.

If you have any questions or need guidance with your exchange, please contact us at onlineinfo@hopestockholm.com and we’ll be happy to assist you.

If you wish to exchange your Pick-Up in Store order for another size, you are welcome to visit the same HOPE store where you collected your order. Please bring your order/return slip with you.

If you wish to exchange for a different item, please return the original item either by post or directly to the store. Your refund will be issued to the original payment method used for the order. You can then place a new order online or make a new purchase directly in store.

If you are unable to register your return, the 14-day return period may have expired or there may be an issue with the return registration.

Please contact us at onlineinfo@hopestockholm.com if you experience any issues, and we’ll be happy to assist you.

Refunds are issued once we receive and process your returned package. The process may take up to 14-30 days to be completed, with bank transactions taking an additional 2-3 business days to complete.

To make a claim, please email us at onlineinfo@hopestockholm.com with a description of the issue, a photo of the item, along with your receipt and purchase date.

If an item is sold out in your size, select “Notify me when available”, and you’ll receive an email as soon as it’s back in stock.

You can find the product measurements in the Size Guide on each product page.

For some specific styles, measurements may not be available online. If so, please contact us at onlineinfo@hopestockholm.com and we’ll be happy to provide them for you.

Learn more about the payment options we accept here.

Enter your discount code in the designated field at checkout, just before finalizing your order.

No, only one discount code can be used per order.

Click on “Log in” and enter your email address. A login code will be sent to your email for secure access. 

With a HOPE account, you can:

• Access exclusive pre-sale events and preview new collections.
• View and track your orders.
• Easily register returns and submit cancellation requests.
• View your order history.
• Enjoy a faster checkout process.
• Save items in your cart.

All personal information you provide, such as name, address and email, is handeled securely and in compliance with EU law, as outlined in our Privacy Policy. We do not store payment information for security reasons. You may opt out of HOPE communications when creating your account.

We currently have two stores in Stockholm and one in Gothenburg.

Visit our Store Locator for store addresses, opening hours and contact information.

For all contact details, click here.